Organisation Name
One Stop Shop - Bath

All the services previously available through Council Connect at the Guildhall and other locations have moved here. You can now access a wide range of Council services, and get help and advice from a number of other public and voluntary organisations in one convenient location.

Services available at the One Stop Shop

A variety of face to face services are offered by the Council and our partner organisations.

Self-serve options

Self-serve kiosks, computers and telephones are available to:
Make payments for Council services.
Access the Homesearch facility, planning applications, and many other Council and partner services.

Contact Council departments and external partner services for general enquiries, and to make appointments.

Council services available through the One Stop Shop include:

Building Control, Planning Services and Land Charges
Council Tax and Business Rates
Discovery Cards
Environmental Protection
Highways and Traffic
Homesearch and Housing Options
Housing and Council Tax Benefits
Parking Services
Public Protection including - Licensing (except Taxi & Private Hire Vehicles) and Trading Standards
Public Transportation and Diamond Travelcards
Social Services
Waste and Recycling
Other public and voluntary organisations offering services at the One Stop Shop include:

Age UK - drop in service available: Tues & Fri - 9.30am - 1.00pm
Contact: 01225 466135
Citizens Advice Bureau (CAB) - drop in service available: Mon, Wed & Fri - 9.30am - 2.00pm
Contact: 0844 848 7919
Community Service Volunteers (CSV) who run the customer cafe.
Curo (formerly Somer Community Housing Trust) - drop in service available: Mon - Fri - in line with the One Stop Shop opening hours shown above.
Contact: 01225 366000
Dorothy House Hospice Care - drop in service and appointments available: last Thurs in the month - 1.00pm - 5.00pm
Contact: 01225 721385
Genesis Project – Lifeline - drop in service available: Tues - 9.00am - 2.00pm
Contact: 01225 329263
HM Revenue & Customs (HMRC) - drop in service and appointments available: Mon, Wed & Fri - 9.30am - 4.00pm.
Contact: 0845 300 0627
Learning Partnership West (Connexions) - drop in service and appointments available: 1.30pm - 5.00pm daily (4.30pm on Fri)
Contact: 01761 430900
Sirona (The Healthy Lifestyle Service) - drop in service available: Tues - 8.30am - 1.00pm & Sat - 10.00am - 12.00pm. Appointments available: Thurs - 1.00pm - 5.00pm
Contact: 01225 831852 or email
Swan Housing Advice - drop in service available: Tues & Thurs - 1.30pm - 3.30pm
Contact: 01761 432445
Terrence Higgins Trust - appointments available: Tues - 1.00pm - 5.00pm
Contact: 0117 955 1000
The Healthy Lifestyle Service offer a Stop Smoking service on Tuesday, 8.30am – 1pm (drop-in service), Thursday 1pm – 5pm (appointment only via 01225 831852), and Saturday 10am – 12 noon (drop in service at the Shopmobility entrance);
The Carers’ Centre offers help and advice for carers, of any age, who provide unpaid help to family or friends who couldn’t manage without their support. Tuesday 9.30am – 1pm (drop-in service).

Organisation Type
Statutory Service
Alternative names
Bath One Stop Shop
This organisation provides support around
Living, Learning, Working Home Maintenance, Adaptation & Housing Getting Around
Bath and North East Somerset
Is there a cost for these services?
How can people access this service?
Business Hours
MondayFrom 08:30To 17:00
TuesdayFrom 08:30To 17:00
WednesdayFrom 09:30To 17:00
ThursdayFrom 08:30To 17:00
FridayFrom 08:30To 16:30
SaturdayFrom 09:00To 16:30Shopmobility only

Primary Organisation Details

Primary Address Details

Address 1
3 - 4 Manvers Street
Bath and NES

Organisation Contact Methods

Venue Address Details

Venue Contact Methods


Helpline Details

Will calls I make to this helpline show on my bill?


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