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One Stop Shop - Bath

3 - 4 Manvers Street
Bath and NES

Tel: 01225 39 40 41 - Council Connect


Tagged with: housing, advice services, environmental, information, everyone, waste disposal, community transport, grants, benefits, debt advice, rights

Introduction show / hide
Organisation Name One Stop Shop - Bath
Website http://www.bathnes.gov.uk/contact-us/bath-one-stop-shop
Full Description

All the services previously available through Council Connect at the Guildhall and other locations have moved here. You can now access a wide range of Council services, and get help and advice from a number of other public and voluntary organisations in one convenient location.

Services available at the One Stop Shop

A variety of face to face services are offered by the Council and our partner organisations.

Self-serve options

Self-serve kiosks, computers and telephones are available to:
Make payments for Council services.
Access the Homesearch facility, planning applications, and many other Council and partner services.

Contact Council departments and external partner services for general enquiries, and to make appointments.

Council services available through the One Stop Shop include:

Building Control, Planning Services and Land Charges
Council Tax and Business Rates
Discovery Cards
Environmental Protection
Highways and Traffic
Homesearch and Housing Options
Housing and Council Tax Benefits
Parking Services
Public Protection including - Licensing (except Taxi & Private Hire Vehicles) and Trading Standards
Public Transportation and Diamond Travelcards
Social Services
Waste and Recycling
Other public and voluntary organisations offering services at the One Stop Shop include:

Age UK - drop in service available: Tues & Fri - 9.30am - 1.00pm
Contact: 01225 466135
Citizens Advice Bureau (CAB) - drop in service available: Mon, Wed & Fri - 9.30am - 2.00pm
Contact: 0844 848 7919
Community Service Volunteers (CSV) who run the customer cafe.
Curo (formerly Somer Community Housing Trust) - drop in service available: Mon - Fri - in line with the One Stop Shop opening hours shown above.
Contact: 01225 366000
Dorothy House Hospice Care - drop in service and appointments available: last Thurs in the month - 1.00pm - 5.00pm
Contact: 01225 721385
Genesis Project – Lifeline - drop in service available: Tues - 9.00am - 2.00pm
Contact: 01225 329263
HM Revenue & Customs (HMRC) - drop in service and appointments available: Mon, Wed & Fri - 9.30am - 4.00pm.
Contact: 0845 300 0627
Learning Partnership West (Connexions) - drop in service and appointments available: 1.30pm - 5.00pm daily (4.30pm on Fri)
Contact: 01761 430900
Sirona (The Healthy Lifestyle Service) - drop in service available: Tues - 8.30am - 1.00pm & Sat - 10.00am - 12.00pm. Appointments available: Thurs - 1.00pm - 5.00pm
Contact: 01225 831852 or email healthlylifestyleservice@sirona-cic.org.uk
Swan Housing Advice - drop in service available: Tues & Thurs - 1.30pm - 3.30pm
Contact: 01761 432445
Terrence Higgins Trust - appointments available: Tues - 1.00pm - 5.00pm
Contact: 0117 955 1000
The Healthy Lifestyle Service offer a Stop Smoking service on Tuesday, 8.30am – 1pm (drop-in service), Thursday 1pm – 5pm (appointment only via 01225 831852), and Saturday 10am – 12 noon (drop in service at the Shopmobility entrance);
The Carers’ Centre offers help and advice for carers, of any age, who provide unpaid help to family or friends who couldn’t manage without their support. Tuesday 9.30am – 1pm (drop-in service).

Organisation type Statutory Service
Alternative names Bath One Stop Shop
Areas Served Bath and North East Somerset
Is there a cost for these services? No
Do you offer concessions? No
How can people access this service? Drop-In
Business hours
Day Opening Hours Notes
Monday 08:30 17:00
Tuesday 08:30 17:00
Wednesday 09:30 17:00
Thursday 08:30 17:00
Friday 08:30 16:30
Saturday 09:00 16:30 Shopmobility only
Out of hours answer machine No
Organisation Details show / hide
Address Details
Address Line 1 3 - 4 Manvers Street
Town Bath
County Bath and NES
Postcode BA1 1JQ
Organisation Contact Methods
Telephone 01225 39 40 41 - Council Connect
Email enquiries@bathnes.gov.uk
Further Contact Details show / hide
Contact Methods (if different from organisation contact details)
Telephone 01225 47 7000 - Switchboard
Services show / hide
Helpline service? No
Accessibility show / hide
Physical access information No
Tags show / hide
Taggings housing, advice services, environmental, information, everyone, waste disposal, community transport, grants, benefits, debt advice, rights

Please note that this organisation's listing is subject to a disclaimer from Well Aware

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