Introduction

Introduction

Organisation Name
South Gloucestershire Council - One Stop Shops
Description

Our One Stop Shops are specifically designed for visits by the public. We deal with questions about:

• Council Tax
• Housing and council tax benefits
• Homelessness and housing waiting lists
• Housing services (Merlin tenants should contact their housing officer)
• Streetcare, refuse and recycling collections
• Planning
• Community care
• Grants
• Road repairs and much more

Our highly trained staff have the authority to deal with your question, arrange services and resolve problems on your behalf. In some cases it will not be possible to answer your question at once. If this is the case we will record the necessary information and send it to the relevant department. We will also photocopy your original documents.

Whilst our staff are here to answer a wide range of enquiries we also provide a range of leaflets.

Our One Stop Shops have been adapted to ensure that any customers with physical or sensory impairment can access our services. Translation services are available for customers whose first language isn't English.

We have One Stop Shops in Yate, Kingswood, Patchway and Thornbury. See website for locations and opening hours.

Each One Stop Shop has private interview room facilities should you wish to speak to an officer about a confidential matter.

Organisation Type
Statutory Service
This organisation provides support around
Socialising / Out and About Emotional Support Living, Learning, Working
Regions
South Gloucestershire
Is there a cost for these services?
No
How can people access this service?
Drop-In

Primary Organisation Details

Primary Address Details

Address 1
Department for Environment and Community Services
Address 2
PO Box 299 Civic Centre
Address 3
High Street
Town
Kingswood
County
South Gloucestershire
Postcode
BS15 0DR

Organisation Contact Methods

Telephone

Services

Helpline Details

Will calls I make to this helpline show on my bill?
N/A

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