As a patient, carer, or relative sometimes you may need to turn to someone for help, advice and support. This is where Patient Advice and Liaison Service (PALS) comes in. PALS can act on your behalf when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations to negotiate solutions. PALS can guide you through the different services available from the NHS. PALS can also help you get support from other local or national agencies.
The service is free and confidential. Only in exceptional cases where your safety or that of others must be considered will PALS have to pass information on. PALS will always tell you if they have to do this.
PALS will always ask for your permission before personal information is discussed with others.
Bristol CCG is responsible for local NHS health services in Bristol. This includes GP practices, pharmacies, dentists, opticians and a range of community nursing and therapy services.