Introduction

Introduction

Organisation Name
Patient Advice & Liaison Service (PALS) Bristol CCG
Description

As a patient, carer, or relative sometimes you may need to turn to someone for help, advice and support. This is where Patient Advice and Liaison Service (PALS) comes in. PALS can act on your behalf when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations to negotiate solutions. PALS can guide you through the different services available from the NHS. PALS can also help you get support from other local or national agencies.

The service is free and confidential. Only in exceptional cases where your safety or that of others must be considered will PALS have to pass information on. PALS will always tell you if they have to do this.

PALS will always ask for your permission before personal information is discussed with others.

Bristol CCG is responsible for local NHS health services in Bristol. This includes GP practices, pharmacies, dentists, opticians and a range of community nursing and therapy services.

Organisation Type
Statutory Service
Alternative names
PALS Bristol PCT
This organisation provides support around
Emotional Support Living, Learning, Working
Regions
Bristol
Is there a cost for these services?
No
How can people access this service?
Self Referral

Primary Organisation Details

Primary Address Details

Address 1
Suite 15, Corum 2
Address 2
Corum Office Park
Address 3
Tower Road North
Town
Warmley
County
South Gloucestershire
Postcode
BS30 8FJ

Organisation Contact Methods

Services

Helpline Details

Telephone number
Will calls I make to this helpline show on my bill?
N/A

Accessibility

General Accessibility

Tick here to add details of how your services is accessible to people with a physical disability.

Access Questions

Are there bus stops nearby?
Approx. distance?
5-10 minute walk
Bus numbers?
all city centre buses
Approx. distance?
1 mile
Is there parking for disabled drivers on site or outside the building?
If so, how many spaces?
1
Disabled parking telephone
Is there on-street parking in close proximity to the premises?
Approx. distance?

External Access

Do the premises feature non-revolving automatic external doors?
Are external doors 900mm or more wide with flat thresholds?
Are external doors non sprung?
On external doors are the handles a contrasting colour and tone to the door?

Internal Access

On internal doors are the handles a contrasting colour and tone to the door?
Is there more than one floor at the premises?
Is there a lift?
If so, does it have wheelchair access?
Can people with an assistance dog access the service accompanied by their dog?
Does the toilet have a minimum size of 2200mm × 1500mm
Does the toilet have a minimum door size of 1000mm
Does the toilet have grab rails - 1x drop-down?

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