Organisation Name
Advocacy Services at the Care Forum

Advocacy Services at the Care Forum provides free independent support and assistance to people who do not feel that they are being heard, to speak up and express their views and to make their own decisions and contributions. This includes people with mental ill health, physical/sensory impairment, learning difficulties, older people and carers of vulnerable adults.

There are seven advocacy projects:
1. Complaints procedure advocacy which supports people to make a complaint against social services in Bristol, Bath and North East Somerset, South Gloucestershire and North Somerset.
2. Mental Health Advocacy supports people who use mental health services in South Gloucestershire.
3. Independent Mental Health Advocacy (IMHA) for South Gloucestershire provides statutory advocacy for people who are sectioned under the Mental Health Act.
4. The Drugs Advocacy Project supports people who use drugs services in Bristol.
5. Independent Mental Capacity Advocacy is for people who are facing a decision about serious medical treatment or accommodation and who are assessed to lack the capacity to make this decision themselves.
6. Deprivation of Liberty Safeguards (DOLS) service. The
safeguards are intended to protect people who lack mental capacity from being detained when this is not in their best interests; to prevent arbitrary detention; and to give people the right to challenge a decision.
7. A Spot purchase advocacy service which can be purchased by statutory authorities who wish to access advocacy for their service users who are not eligible for any of the above projects.


Other Contact Details:
1. CPA:
2. Mental health:
3. DAS:
6. Spot purchase: 0117 958 9304

There are opportunities for volunteer advocates. Please enquire.

Organisation Type
Registered Charity
Alternative names
Complaints Procedure Advocacy CPA Mental Health Advocacy Services Independent Mental Capacity Advocacy IMCA DOLS IMHA Drugs Advocacy Service
This organisation provides support around
Socialising / Out and About Emotional Support Living, Learning, Working
This organisation provides support for
Disabled People Older People Learning Difficulties Drug & Alcohol Misuse Carers Hearing Impaired Visually Impaired
South Gloucestershire Bristol Bath and North East Somerset North Somerset Somerset
Areas Served (Further Details)
North Somerset (CPA only)
Is there a cost for these services?
How can people access this service?
Self Referral
Business Hours
MondayFrom 09:00To 17:00
TuesdayFrom 09:00To 17:00
WednesdayFrom 09:00To 17:00
ThursdayFrom 09:00To 17:00
FridayFrom 09:00To 17:00
Out of hours answer machine

Primary Organisation Details

Primary Address Details

Address 1
The Care Forum
Address 2
The Vassall Centre
Address 3
Gill Avenue, Fishponds
BS16 2QQ

Organisation Contact Methods

Venue Address Details

Contact Details

Contact Name
For open cases

Venue Contact Methods



Service Descriptions

Services Available to People at Home

People needing an advocacy service may be visited at home.

Helpline Details

Will calls I make to this helpline show on my bill?


General Accessibility

Tick here to add details of how your services is accessible to people with a physical disability.

Access Questions

Are there bus stops nearby?
Approx. distance?
Bus numbers?
5, 5a
Is there a car park nearby?
Approx. distance?
Is there parking for disabled drivers on site or outside the building?
If so, how many spaces?
Disabled parking telephone
Is there on-street parking in close proximity to the premises?
Approx. distance?

External Access

Are external doors 900mm or more wide with flat thresholds?
Are external doors non sprung?
On external doors are the handles a contrasting colour and tone to the door?

Internal Access

On internal doors are the handles a contrasting colour and tone to the door?
Is there an induction loop / induction coupling at the premises?
Do visitors have access to a telephone?
If so, does it have wheelchair access?
If so, does it have an induction loop?
Can people with an assistance dog access the service accompanied by their dog?
Is there provision for assistance dogs? (Water bowl and toilet area)

Toilet Area
Drinking Water

Does the toilet have a minimum size of 2200mm × 1500mm
Does the toilet have a minimum door size of 1000mm
Does the toilet have grab rails - 2x horizontal?
Does the toilet have grab rails - 2x vertical?
Does the toilet have grab rails - 1x drop-down?
Is the height of the reception desk at the premises between 750mm and 850mm?


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