Introduction

Introduction

Organisation Name
Patient Advice and Liaison Service (PALS) UHBT
Description

In May 2010 the PALS and Complaints Team merged to provide a combined service and rebranded as the Patient Support and Complaints Team. We can provide the following help to patients, relatives and carers:

Provide non-clinical information and advice
A contact point for patients who wish to provide a compliment or general feedback about our services
Support for patients with additional support needs and their families/carers
Management of complaints

What can I do if I have a complaint about my treatment, or treatment of a relative?

In the first instance please raise this with a member of staff in the hospital who is providing care to the patient. They should be able to resolve this directly with you or find someone to help you. If you feel you need to raise the issue further, please contact us.

Alternatively, you can contact ICAS, the Independent Complaints Advocacy Service. ICAS is available to help you and advise you should you require assistance with your complaint. ICAS can help you by providing free, independent and confidential support. A member of the Patient Support & Complaints Team can provide you with a copy of their information leaflet. Their contact number is - 0845 120 3782.

Organisation Type
Statutory Service
Alternative names
PALS Bristol Childrens HospitalPALS Haemotology and Oncology DeptPALS St Michaels HospitalPALS Bristol Eye HospitalPALS Bristol Dental HospitalPALS Bristol General Hospital
This organisation provides support around
Emotional Support Living, Learning, Working
Regions
South Gloucestershire Bristol
Is there a cost for these services?
No
How can people access this service?
Telephone
Business Hours
MondayFrom 09:00To 17:00
TuesdayFrom 09:00To 17:00
WednesdayFrom 09:00To 17:00
ThursdayFrom 09:00To 17:00
FridayFrom 09:00To 17:00
SaturdayCLOSED
SundayCLOSED

Primary Organisation Details

Primary Address Details

Address 1
Patient Support & Complaints Team
Address 2
Trust Headquarters
Address 3
University Hospitals Bristol
Town
Marlborough Street
County
Bristol
Postcode
BS1 3NU

Organisation Contact Methods

Telephone

Services

Helpline Details

Will calls I make to this helpline show on my bill?
N/A

Accessibility

General Accessibility

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Access Questions

Are there bus stops nearby?
Is there a car park nearby?
Is there parking for disabled drivers on site or outside the building?
Is there on-street parking in close proximity to the premises?

External Access

Do the premises feature non-revolving automatic external doors?
Are external doors 900mm or more wide with flat thresholds?
Are external doors non sprung?
On external doors are the handles a contrasting colour and tone to the door?

Internal Access

Are there visual alarm systems at the premises?
Do visitors have access to a telephone?
If so, does it have wheelchair access?

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