In May 2010 the PALS and Complaints Team merged to provide a combined service and rebranded as the Patient Support and Complaints Team. We can provide the following help to patients, relatives and carers:
Provide non-clinical information and advice
A contact point for patients who wish to provide a compliment or general feedback about our services
Support for patients with additional support needs and their families/carers
Management of complaints
What can I do if I have a complaint about my treatment, or treatment of a relative?
In the first instance please raise this with a member of staff in the hospital who is providing care to the patient. They should be able to resolve this directly with you or find someone to help you. If you feel you need to raise the issue further, please contact us.
Alternatively, you can contact ICAS, the Independent Complaints Advocacy Service. ICAS is available to help you and advise you should you require assistance with your complaint. ICAS can help you by providing free, independent and confidential support. A member of the Patient Support & Complaints Team can provide you with a copy of their information leaflet. Their contact number is - 0845 120 3782.
This organisation provides support around
Is there a cost for these services?
How can people access this service?
|Monday||From 09:00||To 17:00|
|Tuesday||From 09:00||To 17:00|
|Wednesday||From 09:00||To 17:00|
|Thursday||From 09:00||To 17:00|
|Friday||From 09:00||To 17:00|