Many concerns and complaints arise through simple misunderstandings. So if there are matters that trouble you, your family or your friends, we would ask that initially you make your feelings known as soon as possible to a member of staff.
If you consider that any immediate explanation and related action does not satisfactorily address your concern, please ask for it to be escalated to a more senior member of staff who will try to resolve the matter to your satisfaction. By following this course of action we hope any issues will be quickly resolved. If you are not satisfied you may wish to raise a concern or make a complaint.
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Bristol & South Gloucestershire NHS Complaints Advocacy Service may also be able to support you should you wish to make a complaint. For further information, telephone 0808 8085252 or download Bristol & South Gloucestershire NHS Complaints Advocacy Service leaflet.
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