Introduction

Introduction

Organisation Name
North Bristol NHS Trust Advice & Complaints Team
Description

Many concerns and complaints arise through simple misunderstandings. So if there are matters that trouble you, your family or your friends, we would ask that initially you make your feelings known as soon as possible to a member of staff.

If you consider that any immediate explanation and related action does not satisfactorily address your concern, please ask for it to be escalated to a more senior member of staff who will try to resolve the matter to your satisfaction. By following this course of action we hope any issues will be quickly resolved. If you are not satisfied you may wish to raise a concern or make a complaint.

See the website for downloads

Bristol & South Gloucestershire NHS Complaints Advocacy Service may also be able to support you should you wish to make a complaint. For further information, telephone 0808 8085252 or download Bristol & South Gloucestershire NHS Complaints Advocacy Service leaflet.

Organisation Type
Statutory Service
Alternative names
ACT PALS
This organisation provides support around
Emotional Support Living, Learning, Working
This organisation provides support for
Men's Health And Wellbeing Women
Regions
South Gloucestershire Bristol
Is there a cost for these services?
No
How can people access this service?
Telephone
Business Hours
MondayFrom 09:00To 17:00
TuesdayFrom 09:00To 17:00
WednesdayFrom 09:00To 17:00
ThursdayFrom 09:00To 17:00
FridayFrom 09:00To 16:30
SaturdayCLOSED
SundayCLOSED

Primary Organisation Details

Primary Address Details

Address 1
Beaufort House
Address 2
Beaufort Way
Address 3
Southmead Hospital
Town
Southmead
County
Bristol
Postcode
BS10 5NB

Organisation Contact Methods

Services

Helpline Details

Telephone number
Will calls I make to this helpline show on my bill?
N/A

Accessibility

General Accessibility

Tick here to add details of how your services is accessible to people with a physical disability.

Access Questions

Are there bus stops nearby?
Approx. distance?
100 yds
Is there a car park nearby?
Approx. distance?
Outside
Is there parking for disabled drivers on site or outside the building?

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