Introduction

Introduction

Organisation Name
Refugee Action
Description

Advice
The advice team provides free, expert, independent advice and advocacy for
asylum seekers, refused asylum seekers & new refugees on - entitlements to housing and financial support
- access to health, education, adults’ and children’s service
- how and when to get legal advice
- referral to other specialist services

Telephone advice
0808 800 0052 (FREE from Virgin, O2, T-mobile, Orange, Vodafone and 3, as well as all landlines.)
Ring this free number at the times below. Tell us your language and we will ring back with an interpreter if needed.

Monday 10—12.30 and 2 – 4.30
Thursday 10—12.30 and 2 – 4.30
Friday 10—12.30 and 2 – 4.30

Drop in advice

Tuesday 10—12

We’ll see people on a first-come, first-served basis. We are sorry that if there are a lot of people, we may not be able to see everyone in the queue. Please ring for advice instead.

Appointments may be offered (dependent on problem & need) only after consultation with advice staff on advice line or at drop in.

Agencies can ring the main office number for advice

Organisation Type
Registered Charity
This organisation provides support around
Emotional Support Living, Learning, Working
This organisation provides support for
Culturally Specific Refugees/Asylum Seekers
Regions
South Gloucestershire Bristol Bath and North East Somerset
Is there a cost for these services?
No
How can people access this service?
Telephone
Out of hours answer machine

Primary Organisation Details

Primary Address Details

Address 1
Unit 9 Hide Market
Address 2
West Street
Address 3
St Philips
Town
Bristol
Postcode
BS2 0BH

Organisation Contact Methods

Telephone

Venue Address Details

Venue Contact Methods

Telephone

Services

Helpline

Helpline service?

Helpline Details

Description

Telephone advice

0808 800 0052 (FREE from Virgin, O2, T-mobile, Orange, Vodafone and 3, as well as all landlines.)
Ring this free number at the times below. Tell us your language and we will ring back with an interpreter if needed.

Monday 10—12.30 and 2 – 4.30
Thursday 10—12.30 and 2 – 4.30
Friday 10—12.30 and 2 – 4.30

Telephone number
Freephone number?
Will calls I make to this helpline show on my bill?
N/A

Accessibility

General Accessibility

Tick here to add details of how your services is accessible to people with a physical disability.

Access Questions

Are there bus stops nearby?
Approx. distance?
300 yds
Bus numbers?
4 24 48 49 41 43 6 7
Is there a rail station nearby?
Approx. distance?
1mile
Is there a car park nearby?
Approx. distance?
On site
Is there parking for disabled drivers on site or outside the building?
If so, how many spaces?
8

Internal Access

Are there internal steps?
Do these steps have a handrail?
Does the toilet have a minimum size of 2200mm × 1500mm
Does the toilet have a minimum door size of 1000mm
Does the toilet have grab rails - 1x drop-down?

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