Organisation Name
Samaritans - Bristol

Bristol Samaritans provide a free 24 hour, 7 day a week (including all Bank Holidays) confidential and non-judgemental telephone helpline service to any person seeking emotional support, and particularly those in imminent danger of self harm or of taking their own life. You can call them for free using a landline or mobile on 116123.

An email service is also provided to callers on where a caring response will be received within 24 hours.

You can call into the Bristol Branch to see a Samaritan volunteer in person 07:30 am to 9:00 pm every day.

If you are in crisis and prefer to write, you can write to Samaritans at:

PO Box 90 90

Other branches are situated in Bath and Weston-Super-Mare.

Organisation Type
Registered Charity
Alternative names
Bristol Samaritans
This organisation provides support around
Emotional Support
This organisation provides support for
Children & Young People Disabled People Parents Older People Adults Drug & Alcohol Misuse Men's Health And Wellbeing Women Survivors Of Abuse Students Mental Health Issues
South Gloucestershire Bristol
Is there a cost for these services?
Cost information

No charge is made for Samaritans service.

Concessions information


How can people access this service?
Business Open 24/7?
Business Hours
MondayFrom 07:30To 21:00
TuesdayFrom 07:30To 21:00
WednesdayFrom 07:30To 21:00
ThursdayFrom 07:30To 21:00
FridayFrom 07:30To 21:00
SaturdayFrom 07:30To 21:00
SundayFrom 07:30To 21:00

Primary Organisation Details

Primary Address Details

Address 1
37 St Nicholas Street

Organisation Contact Methods


Service Descriptions

Services Available to People at Home

Via phone, email or SMS texting.


Suicide, self harm, emotional support, relationships, distress, despair


Helpline service?

Helpline Details

National Samaritans Helpline

Samaritans is a confidential emotional support service for anyone in the UK and Ireland. The service is available 24 hours a day for people who are experiencing feelings of distress or despair, including those which may lead to suicide.

The quickest way to contact us and get a response is by phone on 116 123, this number is FREE to call.

You can also email Samaritans at, write to Chris, PO Box 9090, Stirling, FK8 2SA

Telephone number
Cost per minute
Freephone number?
Will calls I make to this helpline show on my bill?
Helpline Open 24/7?


General Accessibility

Services that increase accessibility

We have a room for face to face support from our volunteers in our Centre that is fully accessible to wheelchair and less mobile callers.

Tick here to add details of how your services is accessible to people with a physical disability.

Access Questions

Are there bus stops nearby?
Approx. distance?
400 metres
Bus numbers?
Is there a rail station nearby?
Approx. distance?
1 Kilometre
Is there a car park nearby?
Approx. distance?
400 Metres
Is there parking for disabled drivers on site or outside the building?
If so, how many spaces?
Disabled parking telephone
Is there on-street parking in close proximity to the premises?
Approx. distance?

External Access

Are external doors 900mm or more wide with flat thresholds?
Are external doors non sprung?
On external doors are the handles a contrasting colour and tone to the door?
If so, how many?

Internal Access

On internal doors are the handles a contrasting colour and tone to the door?
Please supply any further information relevant to your floors

We have a lift to take callers who need assistance up to the ground floor level to enable access to our Caller room.

Are there visual alarm systems at the premises?
Can people with an assistance dog access the service accompanied by their dog?
Is there provision for assistance dogs? (Water bowl and toilet area)

Assistance dogs will be always be allowed into our Centre.

Does the toilet have a minimum size of 2200mm × 1500mm
Does the toilet have a minimum door size of 1000mm
Does the toilet have grab rails - 1x drop-down?


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