Organisation Name
Bristol Mind

Bristol Mind is a resource for all people in Bristol who identify themselves as having mental health or emotional support needs.
Bristol Mind aims to promote a positive view of mental health and provide services that are accessible, relevant and empowering to the people using them. Our services aim to contribute to mental and emotional wellbeing and to reduce stigma and discrimination.


Bristol Mindline:
A confidential freephone helpline giving a safe place to talk if you, or someone you know, is in distress. We can also give information about mental health and local services.
Mindline is open Wednesday to Sunday, 8:00 PM to Midnight.
0808 808 0330

Advocacy Service:
It can be hard to tell people if you are concerned about your treatment in hospital or using a mental health service. Advocacy is when a trained volunteer speaks up for you. They are independent of the health service and completely confidential. Advocates can advise you about your rights.
An advocate can help you to:
- be included in the decision-making process
- be treated with respect and as an equal
- get independent information, support and advice
- challenge assumptions
Advocates offer support and representation at meetings. These can be when you talk to your nurse, doctor or social worker, on ward rounds, or at official meetings.
If you are being kept in hospital under a section of the Mental Health Act they can help you appeal. They provide independent information about your treatment options your rights while in hospital and right to community aftercare. They offer guidance and support with regard to formal procedures such as access to medical records and complaints procedures. Advocates can help you get other services such and solicitors and legal representation.
Bristol Mind offers several types of advocacy:
- Community Outreach Advocacy
- In-patient Advocacy
- Advocacy in Prisons
- Independent Mental Capacity Advocacy (IMCA)
- Independent Mental Health Advocacy (IMHA)

Bristol Mind offers a range of training related to emotional and mental health and wellbeing. Delivery is by experienced trainers who are experts through personal experience, or who have practical working knowledge and skills to share, or both.

Signposting & Information:
The administration team provides information on Bristol Mind's services, as well as signposting enquirers to other local services -- for example support groups and counselling services. We also share information from National Mind on a variety of mental health topics. We can provide information by post, over the phone, or by email.
0117 980 0370


We have a number of roles for volunteers at Bristol Mind, including opportunities with Advocacy, Mindline, and the Admin office. Please contact the administration office for more information.

Space for Hire:
Bristol Mind has meeting/training room space available to hire. Please contact the administration office for more information.

You can find more information about Bristol Mind and our services, as well as news and current events on our website. We also maintain a collection of Mental Health Resources including information about support groups, drop-ins, counselling, and other mental health services on our website.

Organisation Type
Registered Charity
Alternative names
BristolMind, Mind in Bristol, Mind, Bristol Mind IMCA, Bristol Mind IMCA Service, IMCA Service, IMCA, Bristol Mind Advocacy, Bristol Mind Advocacy Service, Bristol Mind IMHA Service, Bristol Mind IMHA, IMHA, IMHA Service, Mental Health Advocacy, Bristol
This organisation provides support around
Socialising / Out and About Emotional Support Living, Learning, Working
This organisation provides support for
Men's Health And Wellbeing Women
South Gloucestershire Bristol
Areas Served (Further Details)
Most of Bristol Mind's services are available to anyone in Bristol or South Gloucestershire, however our advocacy services are generally only available for those living in Bristol.
Is there a cost for these services?
How can people access this service?
Business Hours
MondayFrom 09:00To 17:30Office
TuesdayFrom 09:00To 16:00Outreach Advocacy Drop-In in Morning
WednesdayFrom 09:00To 17:30Office
ThursdayFrom 09:00To 17:30Office
Out of hours answer machine

Primary Organisation Details

Primary Address Details

Address 1
35 Old Market Street

Organisation Contact Methods


Venue Address Details

Contact Details

Contact Name
Claire Farnworth
Job title / Position
Office Co-ordinator

Venue Contact Methods



Service Descriptions

Services Available to People at Home

Bristol MindLine Helpline:
0808 808 0330


Helpline service?

Helpline Details


A confidential freephone helpline giving a safe place to talk if you, or someone you know, is in distress. We can also give information about mental health and local services.

You can talk things through with one of our trained volunteer listeners, or we can just listen. You don’t have to tell us your name.

Telephone number
Freephone number?
Will calls I make to this helpline show on my bill?
Helpline Opening Hours
WednesdayFrom 20:00To 00:00
ThursdayFrom 20:00To 00:00
FridayFrom 20:00To 00:00
SaturdayFrom 20:00To 00:00
SundayFrom 20:00To 00:00


General Accessibility

Tick here to add details of how your services is accessible to people with a physical disability.

Access Questions

Are there bus stops nearby?
Approx. distance?
10 metres
Bus numbers?
48, 49, 4, 6, 7, 36, U3
Is there a rail station nearby?
Approx. distance?
half a mile
Is there a car park nearby?
Approx. distance?
behind building
Is there parking for disabled drivers on site or outside the building?
If so, how many spaces?
There is staff parking at the rear of our building, but with notice, we can make available a parking place for a disabled driver.
Disabled parking telephone
Is there on-street parking in close proximity to the premises?

External Access

Are there external steps?
If so, how many?
Is there a ramp?

Internal Access

Are there internal steps?
If so, how many?
3 floors
Do these steps have a handrail?
Is there more than one floor at the premises?
Please supply any further information relevant to your floors

Our offices are on 3 floors but we have ground floor rooms that can be used for meetings and appointments.

Is there an induction loop / induction coupling at the premises?
Can people with an assistance dog access the service accompanied by their dog?
Is there provision for assistance dogs? (Water bowl and toilet area)

Yes, we can provide a water bowl and toilet area for dogs.


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