Bristol Mental Health is an NHS-funded partnership of 18 public and voluntary sector organisations. Below is a list of the services they provide with details about how to access them. For more information about these services please click here to visit the Bristol Mental Health website.

  • ACE (Assertive and contact engagement service) - reaches out to people who are currently under represented in mental health services. Telephone 0117 239 8969 (Monday to Friday 8am-8pm) or email awp.bmhace@nhs.net.
  • Assessment & recovery service - ensures all service users get the treatment and support they need to take control of their own mental health. Referrals are normally made by a GP.
  • Bristol Sanctuary - a safe, welcoming place for people who are experiencing severe emotional distress. Open Friday, Saturday, Sunday and Monday nights from 7pm to 2am at 1 New Street, St Jude's. Telephone 0117 9542952 or email awp.bmhsanctuary@nhs.net.
  • Community access support service - helps people from Bristol's diverse communities to access mental health services. It does not refer patients but supports community groups to signpost members to the right mental health help. For more information call CASS on 0117 304 1400 or email info@cassbristol.org.
  • Community rehabilitation service - supports people with long-term mental health problems and complex needs. For more information call Second Step on 0117 909 6630 (Monday to Friday 9am-5pm) or email rehabilitation@second-step.co.uk.
  • Complex psychological interventions - provides a wide range of therapies and develops the skills of staff, depending on the needs of individual service users. People are usually referred for psychological therapies where complex, longstanding needs have not been addressed by previous interventions.
  • Crisis service - if you need immediate help call 0300 555 0334. The line is open 24 hours a day, every day, and calls are charged at local rate. If you have a routine enquiry, call 0117 919 5670 from 8am-8pm.
  • Dementia wellbeing service - helps people live as well as possible and for as long as possible with dementia. Dementia practitioners are assigned to GP practices and provide clinical support. Dementia navigators promote independent living and quality of life. GPs refer patients to the service. For more information call 0117 961 0693 (Monday to Friday 8am-8pm) or click here to visit the Dementia Wellbeing Service website.
  • Early intervention in psychosis - a service for people aged 16-35, including talking therapies, education, activities, mediation and working with a care coordinator. Referrals are normally made by GPs. For more information call AWP on 0117 919 2371 (Monday to Friday 9am-5pm).
  • Employment service - for people with a mental health problem who want support to stay in or get back into work. For more information contact the Richmond Fellowship on 0117 9471189 or 0117 923 2741 (Monday to Friday 9am-5pm), or email enquiries.bmhemployment@richmondfellowship.org.uk.
  • Inpatient services - specialist inpatient support for people with complex needs. These services are run by AWP at Callington Road Hospital in Brislington and Southmead Hospital. Call 0117 919 5600 (Callington Road) or 0117 950 5050 (Southmead Hospital); both open 24/7.
  • Men's crisis house - for men experiencing mental health problems where hospital admission might be the only other alternative. Referrals are made by telephoning the house on 0117 934 9848 (open 24/7).
  • Bristol Wellbeing Therapies - helps people experiencing low mood, anxiety and stress using talking therapies. Referrals can be made by GPs or other professionals, and people can also refer themselves. For further information call 0117 982 3209 (Monday to Thursday 8am-5.45pm, Friday 8am-4.45pm).
  • Recovery College - offers hope and learning to people from across Bristol, and the college has something to offer everyone from people with mild mental health concerns to others living with serious long term conditions. All courses are free for people who use mental health services and their carers, and a number are also open to staff and volunteers too. For further information please go to www.second-step.co.uk.

Call Charges

We have provided information about call charges for each organisation listed where this is known. Where no call charge details are shown, please refer to the following general information:

  • Calls to all numbers starting 01, 02 and 03 are charged at local rate (up to 9p per minute) from landlines and from 8p to 40p from mobiles
  • Calls to 0800 and 0808 numbers are free from landlines but could cost up to 40p from mobiles
  • Calls to 0844 numbers cost between 1p and 13p from landlines and from 5p to 41p from mobiles
  • Calls to 0845 numbers cost between 1p and 12p from landlines and from 5p to 40p from mobiles.