Advocacy is about taking action to help people say what they want, secure their rights, represent their interests and obtain services they need. Advocates and advocacy schemes work in partnership with the people they support and take their side. They are independent of the health service and completely confidential. Advocates can:

  • advise you about your rights,
  • offer support and representation at meetings,
  • provide independent information about your treatment options while in hospital,
  • offer guidance and support with regard to formal procedures such as access to medical records and complaints procedures

Mental Health Advocacy

Bristol Mind offers several types of mental health advocacy:

  • Community Outreach Advocacy
  • In-patient Advocacy
  • Advocacy in Prisons
  • Independent Mental Capacity Advocacy (IMCA)
  • Independent Mental Health Advocacy (IMHA)

For further information about these services, call 0117 980 0370, email or click here to visit the Bristol Mind website.

Complaints Advocacy

If you are unhappy with the treatment you or a family member are receiving from local mental health services or social services, an advocate can help you through the complaints process.

The Care Forum provides a social services complaints advocacy service and also takes referrals for NHS complaints advocacy on behalf of SEAP. For further information call 0808 808 5252 or click here to visit the Care Forum's Advocacy Services webpage.

For NHS complaints advocacy you can also contact SEAP directly on 0300 3435704 or by email at For futher information click here to visit the SEAP website.

Call Charges

We have provided information about call charges for each organisation listed where this is known. Where no call charge details are shown, please refer to the following general information:

  • Calls to all numbers starting 01, 02 and 03 are charged at local rate (up to 9p per minute) from landlines and from 8p to 40p from mobiles
  • Calls to 0800 and 0808 numbers are free from landlines but could cost up to 40p from mobiles
  • Calls to 0844 numbers cost between 1p and 13p from landlines and from 5p to 41p from mobiles
  • Calls to 0845 numbers cost between 1p and 12p from landlines and from 5p to 40p from mobiles.