The Care Forum Advocacy Services

Advocacy is taking action to help people say what they want, secure their rights, represent their interests and obtain services they need. Advocates and advocacy schemes work in partnership with the people they support and take their side. Advocacy promotes social inclusion, equality and social justice. Our Advocacy is a free and independent service. In Bristol we offer the following services:

  • Complaints Procedure Advocacy – advocacy for people who wish to make a complaint to Social Services
  • Drugs and Alcohol Advocacy Services – for adults who use, or wish to use, Bristol’s drugs and alcohol services
  • NHS Complaints advocacy – for people who wish to make a complaint about NHS services

Click here to visit the Care Forum's Advocacy Services webpage.


AVoice is a new advocacy service run by The Care Forum in partnership with SEAP and SARI. It provides free, independent and confidential advocacy for vulnerable adults affected by crime and antisocial behaviour in the Avon and Somerset area.

AVoice can advocate for an individual if:

  • they are over 18 and have become a victim of crime or antisocial behaviour
  • they live in Bristol, Bath and North East Somerset, South Gloucestershire, Somerset or North Somerset
  • the individual has learning disabilities or physical disabilities
  • and/or has enhanced needs because of their race, gender identity, sexual orientation, religion or beliefs

AVoice advocates can help individuals:

  • understand the criminal justice process and their rights within it
  • access services to help them cope and recover from the crime
  • explore their options with them and support their decision-making
  • get practical help from other agencies by working with them on their behalf 
  • make informed decisions by offering guidance and information
  • get their voice heard

AVoice will also advocate for victims of crime and antisocial behaviour who have not reported it to the police.

For help and further information call 0800 254 0777 (Freefone) or email

WECIL Care Assessment Advocacy Service

WECIL is an organisation of disabled people working together to enable choice. They challenge the barriers to independent living through the delivery of high quality support and advice. If you are undergoing a care and/or financial assessment, or you want to appeal against an assessment, WECIL can provide you with the support of an advocate. You must be over 18 years old, identify as a disabled person, and live within Bristol City Council’s boundaries.

For more further information please click here to visit WECIL's website, or call 0117 947 9956 or email

Your Say

"Your Say" is an independent advocacy service which works primarily with people with a learning disability, but can also support those with mental health issues, physical disabilities, sensory impairment and acquired head injuries. Funding needs to be secured in order for referrals to be accepted, however they are happy to receive enquiries and referrals from anyone, and can support individuals to seek funding for the service they require.

"Your Say" also provides Care Act advocacy in Bristol. The Care Act 2014 says that anyone with ‘Substantial Difficulties’ dealing with health and social care, who does not have someone else suitable to support them, should have support from an Independent Advocate. A ‘Substantial Difficulty’ might include: a learning disability, sensory impairment, physical disability, mental health or older adults. You can refer yourself, can be referred by a family member or friend, or be referred by a professional.

For further information call 01275 374703 or 07778496707, email or click here to visit the "Your Say" website.

The Hive

The Hive's advocacy service provides support for people with learning difficulties and their carers. They can help you understand your rights, help you speak up if you are not happy about something, support you in meetings, help you to explain things to your social worker, and help with paperwork and forms. This service is free if you live in Bristol. For more information call 0117 9675958 or email

Call Charges

We have provided information about call charges for each organisation listed where this is known. Where no call charge details are shown, please refer to the following general information:

  • Calls to all numbers starting 01, 02 and 03 are charged at local rate (up to 9p per minute) from landlines and from 8p to 40p from mobiles
  • Calls to 0800 and 0808 numbers are free from landlines but could cost up to 40p from mobiles
  • Calls to 0844 numbers cost between 1p and 13p from landlines and from 5p to 41p from mobiles
  • Calls to 0845 numbers cost between 1p and 12p from landlines and from 5p to 40p from mobiles.