Shelter helps millions of people every year struggling with bad housing or homelessness – and we campaign to prevent it in the first place. In Bristol they offer the following services:

  • Legal Housing Advice - help with issues surrounding possession, eviction, repairs to rented accommodation, homelessness, mortgage arrears and claim forms,
  • Realising Ambition - a service supporting families, including children aged between 8 and 14, who face risks around homelessness, offending and antisocial behaviour.

For further information about these services call 0344 515 1430 or click here to visit the Shelter website.

St Mungo's Broadway

St Mungo's Broadway helps people recover from the issues that create homelessness and to rebuild their lives. They provide a bed and support to more than 2,500 people a night who are either homeless or at risk, and works to prevent homelessness, helping about 25,000 people a year.

Services provided by St Mungo's in Bristol include:

  • Street Outreach - supporting people rough sleeping in Bristol. If you are concerned about someone sleeping rough, please contact the national referral service StreetLink on 0300 500 0914 or via the StreetLink website so our local services can connect with them
  • Housing and support - providing a bed and support for people in Bristol who are homeless with needs around their physical or mental health. People are referred in to these services through the council's housing service or through other agencies
  • Floating support - supports people to live independently in their own homes. This may involve helping them with health appointments, ensuring they're receiving the right benefits or linking them in with skills, job or training opportunities
  • Assertive Contact and Engagement Service - supporting people to access mental health services. Contact ACE on 0117 239 8969 (Mon-Fri, 8am-8pm)
  • Bristol Mens Crisis House - for men experiencing mental health problems where hospital admission might be the only other alternative available. Contact 0117 934 9848
  • The Sanctuary - a new service open Friday, Saturday, Sunday and Monday nights from 7pm to 2am, with access through a telephone assessment and triage system. The first step is to call 0117 9542952
  • Pathways to Employment - supports and encourage clients to access training, education, employment and volunteering opportunities
  • Putting Down Roots gardening project - helps improve garden spaces in the city while learning about plants and working as part of a team
  • St Mungo's Broadway café - the thriving cafe in the Compass Centre is run by volunteers and former homeless people and is open for all visitors.

For more information call 0117 9440581 or click here to visit the St Mungo's website.

Bristol Nightstop

Bristol Nightstop works directly with young homeless people aged 16-25, all year round, in the City of Bristol. They arrange temporary and emergency accommodation when no other options are available - a safe place to stay in the homes of trained and vetted volunteer hosts. Nightstop Hosts will offer a warm room to stay in their own home, an evening meal, breakfast, support and compassion and are recruited, trained, supported and supervised by project workers. Nightstop also provides emergency Key Worker support to give expert advice, help young people to return home where possible and support them when and where they need it.

If you need help call or text 07979 878 814, email or visit their office at The Station in Silver Street. Their opening hours are Mon-Fri 9am- 5pm. For further information click here to visit the Nightstop website.

Shepherd's Hall

Shepherd’s Hall is a supported homeless shelter for individuals over the age of 18, based in Old Market. The properties are staffed 24/7 with an allocated key worker to support residents’ needs. Rooms are funded by housing benefit (with a small top up fee). Referrals can be made via other agencies but self-referrals can be made via an initial assessment. For further information call 07811 778666.

Call Charges

We have provided information about call charges for each organisation listed where this is known. Where no call charge details are shown, please refer to the following general information:

  • Calls to all numbers starting 01, 02 and 03 are charged at local rate (up to 9p per minute) from landlines and from 8p to 40p from mobiles
  • Calls to 0800 and 0808 numbers are free from landlines but could cost up to 40p from mobiles
  • Calls to 0844 numbers cost between 1p and 13p from landlines and from 5p to 41p from mobiles
  • Calls to 0845 numbers cost between 1p and 12p from landlines and from 5p to 40p from mobiles.