Coronavirus (COVID-19) – Information, Advice & Guidance

This page will regularly update with information, advice and guidance on coronavirus (Covid-19) and relevant information on health and wellbeing services in Bristol and South Gloucestershire.

If you have any questions or issues, or you’re uncertain of which service you need, the Well Aware team is available to be contacted by phone (0808 808 5252) or by email – we’re here to help.

Latest Advice From Central Government & The NHS

Stay at home:

  • Only go outside for food, health reasons or work (where this absolutely cannot be done from home).
  • Stay 2 metres (6ft) away from other people.
  • Wash your hands as soon as you get home.
  • Do not meet others, even friends or family. You can spread the virus even if you don’t have symptoms. 

Read more about what you can and cannot do

Health advice:

COVID-19 is a new illness that can affect your lungs and airways. It’s caused by a virus called coronavirus.

Health advice and information on the NHS coronavirus (COVID-19) website.

Find out the 5 main things you can do to protect yourself and your community on the Public Health England website.

It’s important to stay at home and self-isolate if you are displaying symptoms.  Advice about staying at home on the NHS website .

Government advice:

Advice and information from the UK Government – what you need to know about coronavirus (COVID-19).

Local Council Services & Support

For important information and advice from your local council, including:

  • How local council services have changed – e.g. waste services, schools, information about funerals, citizen service points, housing, parking, etc.
  • How to get help – e.g. if you’re extremely vulnerable, if you need care and support, if you need financial help, etc.
  • How to help others in your community.
  • How to get help and support as a business, or guidance for local businesses.

For information from Bristol City Council, and for information from South Gloucestershire Council.

Basic Services & Support

If you live in Bristol or South Gloucestershire and your isolating because of coronavirus (COVID-19), we’re providing information on how to access basic services and support, including:

  • How to get food deliveries.
  • How to get prescription deliveries.
  • Issues around housing and energy, such as how to get PAYG meter top ups.
  • Emergency payments if you’re in crisis.

For information about Bristol, head to our Bristol – Basic Services & Support page.

For information about South Gloucestershire, head to our South Gloucestershire – Basic Services & Support page.

If you don’t know who to get in touch with, you can call the Well Aware team (0808 808 5252) or get in touch with us by email.

General Services & Support

These pages will keep you updated with information about general services and support, which ones are open and how you can access them. You can find out about local services that provide information and support about:

  • Mental Health
  • Advice
  • Befriending
  • Carers
  • Domestic and Sexual Violence
  • Drugs and Alcohol Abuse
  • Health Condition specific services such as those who provide advice and support to those living with Dementia, Disabilities, Hearing Loss, Vision Loss etc.

For information about Bristol, head to our General Services & Support – Bristol page.

For information about South Gloucestershire, head to our General Services & Support – South Gloucestershire page.

Employment & Financial Support

If you’re worried about the impacts of coronavirus (COVID-19) on your job, you need advice on benefits, or your struggling with debt, there are lots of services and resources you can access for support across Bristol and South Gloucestershire.

Volunteering – Support Your Community

If you want to support your community by volunteering in response to coronavirus (COVID-19), there are lots of ways for you to get involved across Bristol and South Gloucestershire.

Support For Your Community Group, Voluntary Organisation or Business

If you need support for your community group, voluntary organisation or business in Bristol or South Gloucestershire in response to coronavirus (COVID-19), there is support, information and advice available from a range of organisations and sources.

Well Aware Services & Support

We’re working with local authorities to ensure that the information we provide to service users is clear and correct, and with local funding organisations to ensure that emergency funding goes where it is most needed.

We ask for our service user’s patience while we build this basic information, but we will be updating and maintaining this page regularly throughout this period.

Given the ongoing challenges created by coronavirus (COVID-19) around Bristol and South Gloucestershire, many of the services on the Well Aware website may be temporarily suspended. If you are unsure if a service is still running, please try contacting the service you need – their information and advice phone lines may still be running, and they may have adapted their service.

The Well Aware team is now working from home and you can still get in touch with us if you need any information, advice or guidance – by phone (0808 808 5252) or by email.

General Services & Support – Bristol

General Services & Support – South Gloucestershire

Support For Your Charity or Business

Volunteering – Support Your Community

Employment & Financial Support

Basic Services & Support – Bristol

Basic Services & Support – South Gloucestershire