General Services & Support – Bristol

This page will keep you updated with information about general services and support, which ones are open and how you can access them.

If you don’t know where to go for help, you can call the Well Aware team (0808 808 5252) or get in touch with us by email.

Adult and Children’s Care Services

Adults -For all concerns about an adult or older person, to obtain social care support and all social care related enquiries call: Care Direct Adult Social Care Team – 0117 922 2700
(Out of hours) Emergency Duty Team – 01454 615 165

Children – If you’re concerned about the well-being of a child contact the First Response Team on 0117 903 6444

Mental Health Support

AWP 24/7 Mental Health Telephone Response Line0300 303 1320

We know this can be a particularly anxious and difficult time, particularly if you or someone you care about struggles with mental health difficulties. In order to alleviate pressure on primary care and accident and emergency departments, our staff will be available 24/7 to provide advice, guidance and support over the phone to our existing patients, families and carers, who may be worried about their own or someone else’s mental health.

Bristol Mental Health Crisis Service – If you are being seen by our services and are experiencing a mental health crisis, please call the number on your care plan. Otherwise, you can call Bristol Mental Health on 0300 555 0334, 24/7, if you are having a mental health crisis.

  • The crisis team can help you if you feel like your mental health is at breaking point. You might have already been diagnosed with a mental health problem or this might be the first time you have had a mental health problem. Each person’s experience of a mental health crisis is individual to them. See the different ways to access this service here

Bristol Changes – As all local support groups are now closed for the foreseeable future, Changes Bristol have moved their Peer support meetings online.

Bristol Mind – The Bristol Mind building is currently closed to the public, but our services are still running through telephone and email. No drop-ins, groups, or face-to-face appointments are taking place.

  • Please see here for more information.
  • Bristol MindLine 0808 808 0330 is here to support residents of Bristol and surrounding area. If you live outside this area you can get information on support services closer to you from the Helplines Partnership or the national Mind InfoLine on 0300 123 3393 (Mon to Fri, 9.00am – 6.00pm).

Off The Record (OTR Bristol) support for young people aged 11- 25 across Bristol (and South Glos). They are providing digital sessions you can join in with covering a lot of ground, from fitness to comics, mindfulness tips to body image groups! 

  • See the Off The Record website or Facebook pages for details and to get details about how to register

Our Frontline – Mental Health support for frontline health, care, emergency and key workers. Round-the-clock one-to-one support, by call or text, from trained volunteers, plus resources, tips and ideas to look after your mental health.

Rethink Mental Illnesssupport and information for adults is still accessible via email, telephone or online video calls

  • Call advice line on 0300 5000 927

Samaritans (National)Phone lines are still open and free to call 116 123 or email

Second Step – continuing to offer clients the support they need where possible, including face to face support in emergencies. You can access lots of useful resources on their website.  

VitaMindsonline referrals still being taken for a variety of short-term psychological therapies for conditions such as depression, anxiety and post-traumatic stress disorder throughout the Bristol, North Somerset and South Glos (BNSSG) areas

Womankind – are committed to supporting vulnerable women in Bristol by continuing to run our telephone and webchat helpline, and we will be delivering befriending, counselling and therapy sessions by phone or online.

  • To find out more about what services are available for you click here
  • Helpline: 0117 916 6461 or email


Citizens Advice Bureau (Bristol) – COVID-19 Update: Currently all face-to-face advice sessions have been suspended, telephone advice is available. Check details on their home page here.

  • Call the National Advice line on 03444 111 444 monday to friday 9.00 am to 5.00 pm

North Bristol Advice Centre (NBAC) – In order to keep their staff and clients safe, North Bristol Advice Centre is now offering telephone advice only for debt and welfare rights. To see how to access this click here

  • You can email OR call on their NEW contact numbers: 07731 842 763 or 07595 047 278

South Bristol Advice Services (SBAS) – Due to the Corona Virus Covid-19 SBAS are unable to see clients face to face. To find out how to access our service click here

  • We are still able to help by:
  • Phone for Debt 0117 9038358 or Mobile 07526067224  or you can use our Online Form (which is found on the Contact Tab on this page)
  • Phone for Welfare Benefits 0117 9851122 or 07957353427

St Pauls Advice Centre – Closed for walk ins, face to face appointments & drop -ins. You can still access advice via telephone appointments for more information click here

  • Call or leave a message on 0117 9552 2981 or email

Talking MoneyUpdate: For the safety of our clients and staff during this time we are, unfortunately, closing all of our face to face services until further notice. All booked appointments will be carried out over the phone.

  • If you would like to access our services please call our advice number on 0117 9543990 or contact

 Welfare Rights and Money Advice Service (WRAMAS – provides advice, consultancy, information and training, to a range of clients, services and organisations in Bristol.

Armed Forces

Soldiers, Sailors, Airmen and Families Association (SSAFA) – Due to Government guidelines, face to face support will be restricted at this time. Our branch network is in operation and will be able to provide support via telephone, skype or email. For more information click here

  • Call 0800 731 4880 for support


Age UKCall in Time is a national service where a volunteer befriender will phone an older person at an agreed time for a chat.

  • For more details or to enrol for the befriending service click here
  • Or to contact your local Age UK Bristol branch Coronavirus Support Hub call 0117 929 7537 9am – 5pm Monday to Friday

Re-engage – Offering their Call Companion service. Call companions make regular telephone calls to lonely and isolated older people providing a lifeline of friendship.  The regular chat and companionship offers a vital link with the outside world.


Carers Support Centre – If you want to talk about issues relating to your caring situation Carers Support Centre are still providing services in various ways by phone an online. For a full list of the services provided please click here

  • CarersLine: 0117 965 2200 – Monday to Friday 10am – 1pm and Monday to Thursday 2pm – 4pm
  • Admin Line: 0117 939 2562


Bristol Dementia Wellbeing Service – We want to reassure everyone that although the Dementia Wellbeing Service has adapted its service delivery following government advice, our Access Point remains open to take your calls. 

  • Our Access Point is open Monday to Friday, 8am to 6pm. Please call 0117 904 5151. Whether you are already supported by our service or if you have a Bristol GP and have concerns about dementia, we are here for you.


Cerebral Palsy Plus – is a Bristol area charity working with children and adults with Cerebral Palsy, their families and their carers

  • Call 07342328925 – A member of staff will pick up calls and call you back if you have a query or need support.
  • email- or private message us on Facebook.

National Autistic Society – the latest guidance on coronavirus and useful information for people who have ASD, their parents and carers can be found here

  • Helpline and Supporter Care telephone 0808 800 4104 lines will be amended to 10am – 3pm, Monday to Friday 
  • If you would prefer, you can also contact the Autism Helpline via our online enquiry forms.

Sense – For everyone living with complex disabilities – Find accessible Information on Coronavirus here

WECIL – WECIL runs a helpline for disabled people in Bristol to get in touch with any disability-related question.

  • The helpline is open from Monday to Friday 9am – 5pm Call 0117 947 9922 or email note – this service is for Bristol residents only.

Domestic Abuse, Rape & Sexual Abuse Support

The Bridge – The Bridge is a Sexual Assault Referral Centre (SARC) covering, amongst others, Bristol, South Glos. We offer medical care, emotional and psychological support, and practical help to anyone who has been raped or sexually assaulted.

  • For 24/7 access to the best recovery services Call 0117 342 6999
  • Not ready to talk the visit the website for other way to access support form this service

Somerset & Avon Rape & Sexual Abuse Support (SARSAS) – Providing support to people who have experienced rape or any kind of sexual assault or abuse at any time in their lives. SARSAS are following Government guidance on Coronavirus and their services are now available via phone, email or online.

  • Call 0808 801 0456 or 0808 801 0464These lines are open to all.  Girls, boys, women and men can call either of our two helplines. Trans and non-binary callers  are welcome. You may go through to an answer machine, please leave your name and telephone number and we will call you back. We are always discreet when calling back.
  • Email

Drugs and Alcohol Support

Developing Health & Indepedence (DHI) provides a free and confidential service to anyone affected by someone else’s drug and/or alcohol use in Bristol (and South Gloucestershire.)

Bristol Drugs Project (BDP) Operating hours & service provision have changed check website for updates. BDP is open and remains committed to supporting you

  • Call us on 0117 987 6000
  • Our opening hours are Monday – Friday 9am – 5pm.
  • Closed on Saturdays for the near future.
  • If you require a needle exchange but cannot come during these hours, please ring our dedicated Needle Exchange line on 07800 721 644 and we will help you.

Hearing Impairment

Centre for Deaf and Hard of Hearing People – A good resource of information about current and changed services for those who are deaf or hard of hearing can be found on their website here

  • Phone: 0117 9398653
  • SMS text/WhatsApp: 07749 313085
  • Email: office@centrefordeaf@enquiriesacecentre-org-uk


CHAS – Free, independent, and confidential advice on housing-related matters to anyone in need in Bristol and the surrounding area. Find out about key Covid-19 updates here,

  • Our advice lines are open 0117 9351260 

Shelter Bristol -As a precautionary measure, in line with government guidance, the Shelter Bristol face-to-face services are temporarily closed. You can still access their support, guidance, and expert advice services via the get help pages online, or by calling:

  • For advice or guidance, call 0344 515 1430 between the hours of 9:00am – 5:00pm, Monday to Friday.

Older People

AgeUK Bristol – Coronavirus Support Hub – This is a new Support Hub for older people and their families to cope with the impact of coronavirus [COVID-19] in Bristol.

Victim Support

Victim Support – We give emotional and practical help to people who have been affected by crime in Avon and Somerset.

  • Call us – If you’ve been affected by crime, call your local victim care team in Avon and Somerset on 0300 303 1972.
  • Lines are open 9.30am-5.30pm Mondays, Wednesdays and Fridays, and 11am-7pm on Tuesdays and Thursdays. 
  • If you need support outside of our open hours, call our Supportline for free on 08 08 16 89 111 or request support via our website.
  • Go online – As a result of the Coronavirus pandemic we have made our free live chat support service available 24/7.

Vision Impairment

Vision West of England – During the lockdown period, Vision West of England remains open, providing information, advice and guidance services over the phone and email.  Our Community Sight Loss Advisors are set up to work remotely and can be contacted on our usual office numbers. 

  • Bristol and South Gloucestershire 0117 322 4885 
  • Call our Sight Advisors on 01380 723 682 to answer any questions you may have about anything to do with living with sight loss. 


Can Do Bristol – For information about how to volunteer to help in your area click here

Well being

Health and Wellbeing in Bristol – Information can be found on the Bristol City Council website here