General Services & Support – South Gloucestershire

This page will keep you updated with information about general services and support, which ones are open and how you can access them.

If you don’t know where to go for help, you can call the Well Aware team (0808 808 5252) or get in touch with us by email.

Adults and Children’s Care Services

For all concerns about an adult or older person, to obtain social care support and all social care related enquiries call: South Gloucestershire Adult Social Care – 01454 868007 (Out of hours) Emergency Duty Team – 01454 615 165

Mental Health Support

AWP 24/7 Mental Health Telephone Response Line0300 3031320

We know this can be a particularly anxious and difficult time, particularly if you or someone you care about struggles with mental health difficulties. In order to alleviate pressure on primary care and accident and emergency departments, our staff will be available 24/7 to provide advice, guidance and support over the phone to our existing patients, families and carers, who may be worried about their own or someone else’s mental health.

Bristol Mind – The Bristol Mind building is currently closed to the public, but our services are still running through telephone and email. No drop-ins, groups, or face-to-face appointments are taking place.

  • Please see here for more information.
  • Bristol MindLine 0808 808 0330 is here to support residents of Bristol and surrounding area. If you live outside this area you can get information on support services closer to you from the Helplines Partnership or the national Mind InfoLine on 0300 123 3393 (Mon to Fri, 9.00am – 6.00pm)

Off The Record (OTR Bristol) support for young people aged 11- 25 across Bristol (and South Glos). They are providing digital sessions you can join in with covering a lot of ground, from fitness to comics, mindfulness tips to body image groups!

  • See the Off The Record website or Facebook pages for details and to get details about how to register

Our Frontline – Mental Health support for frontline health, care, emergency and key workers. Round-the-clock one-to-one support, by call or text, from trained volunteers, plus resources, tips and ideas to look after your mental health.

Samaritans (National) Phone lines are still open and free to call 116 123 or email

Second Step – continuing to offer clients the support they need where possible, including face to face support in emergencies. You can access lots of useful resources on their website.  

VitaMindsonline referrals still being taken for a variety of short-term psychological therapies for conditions such as depression, anxiety and post-traumatic stress disorder throughout the Bristol, North Somerset and South Glos (BNSSG) areas


Citizens Advice Bureau (South Glos) – – COVID-19 Update: Currently all face-to-face advice sessions have been suspended, telephone advice is available. Check details on our home page here

  • Call the local CAB office on 01454 334961 Mon – Fri between 10.00 am to 4.00 pm
  • or the National Advice line on 03444 111 444 Mon – Fri between 9.00 am to 5.00 pm

North Bristol Advice Centre (NBAC – Providing free and independent advice and support in North Bristol and South Gloucestershire. Due to Coronavirus the centre are no longer seeing clients face to face.We now offer advice by telephone only for debt and welfare rights.

  • You can email OR call on their NEW contact numbers: 07731 842 763 or 07595 047 278

Talking MoneyUpdate: For the safety of our clients and staff during this time we are, unfortunately, closing all of our face to face services until further notice. All booked appointments will be carried out over the phone.

  • If you would like to access our services please call our advice number on 0117 9543990 or contact

Armed Forces

Soldiers, Sailors, Airmen and Families Association (SSAFA) – Due to Government guidelines, face to face support will be restricted at this time. Our branch network is in operation and will be able to provide support via telephone, skype or email. For more information click here

  • Call 0800 731 4880 for support


Age UKCall in Time is a national service where a volunteer befriender will phone an older person at an agreed time for a chat.

  • For more details or to enrol for the befriending service click here
  • Or to contact your local Age UK South Gloucestershire branch call 01454 411707 Mon-Fri 9:30am – 1:00pm

Re-engage – Offering their Call Companion service. Call companions make regular telephone calls to lonely and isolated older people providing a lifeline of friendship.  The regular chat and companionship offers a vital link with the outside world.


Carers Support Centre – If you want to talk about issues relating to your caring situation Carers Support Centre are still providing services in various ways by phone an online. For a full list of the services provided please click here

  • CarersLine: 0117 965 2200 – Monday to Friday 10am – 1pm and Monday to Thursday 2pm – 4pm
  • Admin Line: 0117 939 2562


Dementia Advisor – Sirona Care & Health – Thornbury, Bradley Stoke, Patchway and Yate – The Dementia Advisor Service supports adults of all ages who live in Thornbury, Bradley Stoke/Patchway and Yate, with symptoms of mild to moderate dementia who have already received a diagnosis of dementia.  We also provide support to carers.

  • Referrals go through, Sirona SPA, (Single Point of Access) Tel: 0300 125 6789, email:
  • You can be referred by your GP, or you can contact us direct:
  • For Thornbury, Pilning  and Almondsbury areas contact Katharine Bale on 01454 857 805
  • For Patchway, Bradley Stoke, Filton and Stoke Gifford areas contact Mark Swepson on 0117 969 2370
  • For Yate, Chipping Sodbury and Coalpit Heath areas contact Michelle Burns on 01454 315 355 ext 3013


National Autistic Society – the latest guidance on coronavirus and useful information for people who have ASD, their parents and carers can be found here

  • Helpline and Supporter Care telephone 0808 800 4104 lines will be amended to 10am – 3pm, Monday to Friday 
  • If you would prefer, you can also contact the Autism Helpline via our online enquiry forms.

Sense – For everyone living with complex disabilities – Find accessible Information on Coronavirus here

WECIL – WECIL are an organisation of disabled people working together to enable choice. We challenge the barriers to independent living through the delivery of high quality support and advice.

  • Tel: 0117 947 9911 Email:

Domestic Abuse, Rape & Sexual Abuse Support

The Bridge – The Bridge is a Sexual Assault Referral Centre (SARC) covering, amongst others, Bristol, South Glos. We offer medical care, emotional and psychological support, and practical help to anyone who has been raped or sexually assaulted.

  • For 24/7 access to the best recovery services Call 0117 342 6999
  • Not ready to talk the visit the website for other way to access support form this service

Somerset & Avon Rape & Sexual Abuse Support (SARSAS) – Providing support to people who have experienced rape or any kind of sexual assault or abuse at any time in their lives. SARSAS are following Government guidance on Coronavirus and their services are now available via phone, email or online.

  • Call 0808 801 0456 or 0808 801 0464These lines are open to all.  Girls, boys, women and men can call either of our two helplines. Trans and non-binary callers  are welcome. You may go through to an answer machine, please leave your name and telephone number and we will call you back. We are always discreet when calling back.
  • Email

Drugs & Alcohol Support

Developing Health & Indepedence (DHI) provides a free and confidential service to anyone affected by someone else’s drug and/or alcohol use in South Gloucestershire (and Bristol)

Hearing Impairment

Centre for Deaf and Hard of Hearing People – A good resource of information about current and changed services for those who are deaf or hard of hearing can be found on their website here


Shelter Bristol -As a precautionary measure, in line with government guidance, the Shelter Bristol face-to-face services are temporarily closed. You can still access their support, guidance, and expert advice services via the get help pages online, or by calling:

  • For advice or guidance, call 0344 515 1430 between the hours of 9:00am – 5:00pm, Monday to Friday.

Older People

AgeUK South Gloucestershire – Although we have temporarily closed our offices WE ARE STILL HERE FOR OLDER PEOPLE in South Gloucestershire. Call them on the number below if you have any questions or worries during these challenging times:

  • Call 01454 411 707


Kingswood Community Transport – We are still currently providing essential medical journeys and working closely with the food banks in our area, collecting donations and distributing food parcels. We will provide transport for anybody struggling to attend his or her local surgery within our area

Victim Support

SARI– SARI is a service user/community-oriented agency that provides support and advice to victims of hate, and promotes equality and good relations between people with protected characteristics as defined by law. Most SARI staff have some direct experience of dealing with hate motivated behaviour and all staff have a clear understanding of and commitment to the objectives of SARI. The Board of Trustees, most of whom have personal experience of hate crime and inequality, are responsible for approving SARI’s working policies and procedures.

  • Tel: 0117 942 0060

Vision Impairment

Vision West of England – During the lockdown period, Vision West of England remains open, providing information, advice and guidance services over the phone and email.  Our Community Sight Loss Advisors are set up to work remotely and can be contacted on our usual office numbers. 

  • Bristol and South Gloucestershire 0117 322 4885 
  • Call our Sight Advisors on 01380 723 682 to answer any questions you may have about anything to do with living with sight loss. 


There are several volunteer centres operating in different areas of South Gloucestershire, with coordinators who work to put people in touch with local charities directly. You can find out more including contact details, information on specific roles, and how to be added to the COVID-19 volunteer support distribution list, by visiting their websites. For more information click here

Well being

One you – a healthy lifestyles and wellbeing service for adults to help make important, lasting improvements to their health. Currently you can find the latest health and wellbeing advice and information relating to the Coronavirus here