Re-Engage (formerly Contact The Elderly) South West

Re-Engage (formerly Contact The Elderly) has undergone a brand and name change. In Re-engage, in the warm and vibrant colours of the new brand, and in the strapline “bringing generations together” we have found a name and brand that fits with what we do so well. 

COVID-19 UPDATE TO SERVICE – In response to the COVID-19 crisis, at Re-engage (formerly Contact the Elderly) we have suspended our regular social gatherings and have created a new service for older people called call companions.

The guests in our existing groups are receiving calls from volunteers and we now have volunteer capacity to reach more older people and want call companions to be a permanent addition to our work.

Our call companion’s idea is very simple: a volunteer call companion calls the same older person between two and four times a month at a mutually agreed time for an informal chat. Calls will last for around 30 minutes.

Just like our social gatherings, the call companions programme is aimed at people who are

·        75 or older
·        living alone or in sheltered housing with little or no contact with family or friends
·        struggle to leave their house in normal times

In addition, for call companions we ask that the older people have sufficiently good hearing to take on regular phone conversations.

At the time the older person is referred, we’ll ask a general question about the older person’s interests or hobbies to make sure we match them with a volunteer and to help spark conversation.

Our volunteers all receive training, which includes safeguarding, signposting to other services, and how to engage in difficult conversations. Call companions are supported by call coordinators who monitor the success of the partnership for both the older person and volunteer. If an older person takes part and subsequently decides it is not for them, there is an easy way for them to leave.

If you know anyone who would benefit from call companions, please refer them using our simple online form. Don’t forget to get the older person’s consent first. You can find the form on our website at Refer an older person to CC Once we receive the application, we will start the process of matching the older person with a volunteer and you will hear back from us shortly.

Call companions offers a crucial link to older people who are at risk of falling further into social isolation as a result of quarantine measures.

We look forward to receiving referrals from you.


What do we do?
We exist to bring older people together into social groups at a time in their lives when their social circles are diminishing. Last year, more than 8,000 older guests were part of nearly 900 groups across the UK, supported by 12,000 volunteers.

Join a Group – Are you aged 75 or over, living alone and finding it difficult to get out and about? You’re not alone – and we’re here to help!

Re-engage groups meet right across the UK and there may well be one near you – or one in the pipeline. Our local volunteers provide transport to and from the events so that you have nothing to worry about and no costs to pay.

General enquiries – We have teams across the UK and our national office is in London so please do get in touch with us if you wish to find out more 0800 716543 (London Head Office)

Local enquiries – To find out about your local Re-engage group or to find out more about how to volunteer with us to enrich the lives of older people in you local communities call 01225 873812 (South West)

Contact details

Service details

  • Areas served: National
  • Is there a cost for these services? no
  • Cost information: No charge
  • How can people access this service? Telephone
Updated: within the last six months.
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