The Citizen Service Point at 100 Temple Street is a self-serve office where citizens visit for pre-booked appointments, however staff members are on hand for help and advice.

At the CSP you can report a noise complaint or antisocial behaviour, apply for concessionary travelcard or blue badge, make tenancy enquiries, order a new black recycling box, take your documents to be verified for Housing and Council Tax Benefit.

Many of our services are available online at bristol.gov.uk and you can register for a Bristol Account allowing you to access information about the services you use, for example viewing your rent balance or see how your housing benefit is worked out.

Website links and contact details:
Housing Benefit and Council Tax Reduction – 0117 922 2300
Council Tax – 0117 922 2900
Bins and recycling – 0117 922 2100
Council Housing – 0117 922 2200
Home Choice Bristol – 0117 922 2400
Housing advice – 0117 352 6800
Planning and Building Control – 0117 922 3000

There is no parking at 100 Temple Street; however there are public car parks nearby. There are also standard parking bays located on Portwall Lane.

There are Disabled Parking Bays on Portwall Lane for Blue Badge holders.
There is a bus stop within 150m of the office.
The nearest National Rail station is Temple Meads.

For some services, you may need to make an appointment.

Full details of CSP (and self-service) location, telephone numbers and opening times can be found on the web page.