Bristol City Council – Customer Service Point

The Citizen Service Point at 100 Temple Street is a self-serve office where citizens visit for pre-booked appointments, however staff members are on hand for help and advice.

At the CSP you can report a noise complaint or antisocial behaviour, apply for concessionary travelcard or blue badge, make tenancy enquiries, order a new black recycling box, take your documents to be verified for Housing and Council Tax Benefit.

Many of our services are available online at and you can register for a Bristol Account allowing you to access information about the services you use, for example viewing your rent balance or see how your housing benefit is worked out.

Website links and contact details:
Housing Benefit and Council Tax Reduction – 0117 922 2300
Council Tax – 0117 922 2900
Bins and recycling – 0117 922 2100
Council Housing – 0117 922 2200
Home Choice Bristol – 0117 922 2400
Housing advice – 0117 352 6800
Planning and Building Control – 0117 922 3000

There is no parking at 100 Temple Street; however there are public car parks nearby. There are also standard parking bays located on Portwall Lane.

There are Disabled Parking Bays on Portwall Lane for Blue Badge holders.
There is a bus stop within 150m of the office.
The nearest National Rail station is Temple Meads.

For some services, you may need to make an appointment.

Full details of CSP (and self-service) location, telephone numbers and opening times can be found on the web page.

Contact details

Service details

  • Is there a cost for these services? no
  • How can people access this service? Drop-in
Updated: more than six months ago.
Download PDF

Upcoming events, groups & activities

Other projects

Adoption West – Adoption
Ashton Court Estate
Begbrook Green Park
Blaise Castle Estate
Brandon Hill Park
Bristol Adult Learning Service
Bristol Careline – Bristol City Council
Bristol City Council
Bristol City Council – Accessible Homes
Bristol City Council – Bins and Recycling
Bristol City Council – Children and Young People’s Services
Bristol City Council – Concessionary Bristol TravelCard (Bus Pass)
Bristol City Council – Council Housing
Bristol City Council – Disabled Children’s Services
Bristol City Council – Disabled Employees Group
Bristol City Council – Housing Advice Team
Bristol City Council – Housing Benefit & Council Tax Reduction
Bristol City Council – Sensory Impairment Team
Bristol City Council – Short Breaks for Disabled Children
Bristol City Council – Sport and Health Development
Bristol City Council – Tenants Support Service
Bristol City Council – Traffic Management
Bristol City Council – Welfare Rights and Money Advice Service
Bristol City Council Local Crisis and Prevention Fund
Bristol Community Links – Central
Bristol Community Links – North
Bristol Community Links – South
Bristol Community Links Central Drop In Service
Bristol Parks
Bristol Parks Forum
Bristol Safeguarding Adults Board
Bristol Sensory Support Service – Adults
Buckley Court – Bristol Sensory Support Service
Canford Park
Care Direct – Bristol City Council – Adult Care and Health
Castle Park
College Green
Cotham Gardens
Dame Emily Park
Dundridge Park
Eastville Park
Energy Efficient Homes
Fix My Street
Get IT Together
Greville Smyth Park
Healthy Hearts (Bristol City Council)
Help for Armed Forces Personnel
Hengrove Park
Home Choice – Bristol
Home Choice – Bristol City Council
Horfield Common
Integrated Carers Team
Kings Weston Estate
Luckwell Park
Parenting Courses, Advice and Support – Bristol City Council
Proud to Care Bristol
Public Toilets – Bristol City Council
Queen Square
Redcatch Park
Redland Green
St Agnes Park
St Andrews Park
St George Park
St Paul’s Park
Stoke Park Estate
Supporting People – Bristol City Council
The Downs
Victoria Park
Get here with Travelwest Get here with Google maps

This organisation provides support around


Age groups

All Ages


Accessible toilets Bus nearby Guide dog friendly Induction loop Parking Venue is on one level Wheelchair access