Introduction

Introduction

Organisation Name
Bristol Water plc
Description

Water Supplier
Helplines / Supply problems:
Customer Services: 0845 702 3797

Bristol Wessex
Billing Services Limited: 0845 600 3600
Mon - Fri 08:00 - 18:00, Sat 08:30 - 13:00
Water supply enquiry: 0845 702 3797
Mon - Fri 08:00 - 18:00, Sat 08:30 - 13:00

Leakline 0800 801 011

Water supply emergencies
Text Telephone
0800 9170737 Minicom Bristol Water.

Minicom 0800 917 0737
Leakline 0800 801 011

Customer Care Plus
Call 0845 600 3600 if you would like to know more about the special services for disabled people or older people.

Billing queries = 0845 6003600

Alternative names
Bristol Water plc Customer Care Plus Register
This organisation provides support around
Living, Learning, Working
Regions
South Gloucestershire Bristol Bath and North East Somerset
Is there a cost for these services?
Yes
Cost information

Charge for water supply but not for handling queries or providing information

How can people access this service?
Drop-In

Primary Organisation Details

Primary Address Details

Address 1
PO Box 218
Address 2
Bridgwater Road
Town
Bristol
Postcode
BS13 7AT

Organisation Contact Methods

Telephone
Textphone

Services

Helpline

Helpline service?

Helpline Details

Telephone number
Will calls I make to this helpline show on my bill?
N/A

Accessibility

General Accessibility

Tick here to add details of how your services is accessible to people with a physical disability.

Access Questions

Are there bus stops nearby?
Is there a car park nearby?
Approx. distance?
10 feet
Is there parking for disabled drivers on site or outside the building?
If so, how many spaces?
3

External Access

Are external doors 900mm or more wide with flat thresholds?
Do these steps have a handrail?
Are the edges of the steps a contrasting colour to the steps?
Is there a ramp?

Internal Access

Are there internal steps?
Is there more than one floor at the premises?
Is there a lift?
Is there an induction loop / induction coupling at the premises?
If so, does it have wheelchair access?
If so, does it have an induction loop?
Can people with an assistance dog access the service accompanied by their dog?
Does the toilet have a minimum size of 2200mm × 1500mm
Does the toilet have grab rails - 2x horizontal?
Is the height of the reception desk at the premises between 750mm and 850mm?

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