Organisation Name
Carers Support Centre - Bristol and South Glos

Carers Support Centre provides a range of services for carers of all ages including:

A confidential telephone support line providing information and advice on benefits and finance, getting a break, and accessing health and social care services.

Carers Emergency Card
If a carer has an accident/emergency or is taken seriously ill, carrying this card will ensure the safety of the person they care for.

Carers Assessments
Help with getting an assessment. This allows carers to get help and support for themselves and the person they care for. Carers can contact CarersLine or ask for an assessment through their
GP practice.

Carers News
Three times a year covering all aspects of caring.

One-to-one support
Carers Support Officers provide in-depth one-to-one support to individual carers. This includes emotional support, information, advice and advocacy. We can help with form filling and applying for specific benefits.

Carers support and activity groups
A safe, confidential space to meet with other carers to share information and give support to each other. We also run social activity groups; eg craft and supper clubs.

Breaks for Carers (South Gloucestershire)
A regular sitter keeps the person looked after company, so that their carer can take a break.

Hospital support
Information and support for carers in hospital, and help with discharge planning.

Training for carers and professionals
Practical training for carers through workshops and courses eg Caring with Confidence, Understanding Dementia and Caring for those in the Later Stages of Life. Carer awareness training for health and social care professionals and employers.

Support for learning difficulties carers
Support, information, advice and advocacy for carers of adults with learning difficulties. Includes information workshops, training, newsletter.

Support for parent carers in Bristol
Services for parent carers with a child 18 years old or under, include emotional support, a support group for parent carers, help with benefits and information on accessing services.

Support for young carers
Supporting children and young people aged 8 to 18 in Bristol and South Gloucestershire. Services include time off and fun, clubs, support groups, trips away, days out and holidays. One-to-one support and information and advice for the whole family.

Young adult carers
A group for carers aged 18-25 living in Bristol and South Glos, including those who attend college or university locally.

Carers in employment
Support for carers to get back into work and for those currently working, to stay in employment.

Carer involvement
Support for carers to get their voices heard, so they can influence health and social care provision.

GP practice team
We have a dedicated team which supports GP practices in Bristol and South Gloucestershire to identify, inform and support all carers, including carers of people with dementia.

For information on any of our services contact us on CarersLine: 0117 965 2200

Organisation Type
Registered Charity
Alternative names
Carers Centre - Bristol and South Gloucestershire
This organisation provides support around
Personal Health Services Socialising / Out and About Emotional Support Living, Learning, Working
This organisation provides support for
South Gloucestershire Bristol
Is there a cost for these services?
How can people access this service?
Business Hours
MondayFrom 09:00To 17:00
TuesdayFrom 09:00To 17:00
WednesdayFrom 09:00To 17:00
ThursdayFrom 09:00To 17:00
FridayFrom 09:00To 17:00
Out of hours answer machine

Primary Organisation Details

Primary Address Details

Address 1
Vassall Centre
Address 2
Gill Avenue
Address 3
BS16 2QQ

Organisation Contact Methods


Service Descriptions

Services Available to People at Home

Sitting Service - South Gloucestershire
This is a free service, enabling a carer to go out and take a regular break. The person being cared for is matched with a volunteer, who give carers a 2 or 3 hour break once a week..


respite, break, breaks


Helpline service?

Helpline Details


A confidential telephone support line

Trained and experienced advisers will listen and try to answer your concerns. This could include financial issues; how to access a service; what your options are for taking a break; even legal questions.

An answer phone operates outside opening hours.

Telephone number
Will calls I make to this helpline show on my bill?
Helpline Opening Hours
MondayFrom 10:00To 16:00Closed 1pm-2pm
TuesdayFrom 10:00To 16:00Closed 1pm-2pm
WednesdayFrom 10:00To 16:00Closed 1pm-2pm; also open 5pm-8pm
ThursdayFrom 10:00To 16:00Closed 1pm-2pm
FridayFrom 10:00To 13:00
SaturdayFrom 10:00To 13:00

Limitations and Associations

Associations / Qualifications / Awards

Carers Support Centre has been awarded PQASSO (practical quality assurance system for small organisations) Quality Mark 2, the highest level available for charities in the UK. In addition, we have also been awarded Carers Trust 'centre of excellence status'.


General Accessibility

Tick here to add details of how your services is accessible to people with a physical disability.

Access Questions

Are there bus stops nearby?
Approx. distance?
Bus numbers?
5, 5a
Is there a car park nearby?
Approx. distance?
Is there parking for disabled drivers on site or outside the building?
If so, how many spaces?
Is there on-street parking in close proximity to the premises?
Approx. distance?

External Access

Do the premises feature non-revolving automatic external doors?
Are external doors 900mm or more wide with flat thresholds?
On external doors are the handles a contrasting colour and tone to the door?
Is there a ramp?

Internal Access

Do the premises feature non-revolving automatic internal doors?
On internal doors are the handles a contrasting colour and tone to the door?
Are there visual alarm systems at the premises?
Is there an induction loop / induction coupling at the premises?
Do visitors have access to a telephone?
If so, does it have wheelchair access?
If so, does it have an induction loop?
Can people with an assistance dog access the service accompanied by their dog?
Does the toilet have a minimum size of 2200mm × 1500mm
Does the toilet have a minimum door size of 1000mm
Does the toilet have grab rails - 2x horizontal?
Does the toilet have grab rails - 2x vertical?
Does the toilet have grab rails - 1x drop-down?


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