Introduction

Introduction

Organisation Name
We Hear You (WHY...)
Description

We Hear You is the only organisation in Bath and North East Somerset, Somerset and Wiltshire to provide free, professional counselling anyone affected by cancer and other life threatening illnesses. Their support helps children, adults, patients, families and carers and those who have been bereaved to enable them to live the best quality of life possible.

WHY provides counselling in various venues including from our head office in Frome as well as the Royal United Hospital in Bath, Twerton in Bath, Trowbridge, Bradford on Avon, Midsomer Norton, Street and Warminster.

We also offer evening appointments for people who work during the day.

Bath, Trowbridge and Warminister premises cater for disabled users. Main Frome office does not, but a counselling room can be sought if necessary.

Organisation Type
Registered Charity
Alternative names
WHY
This organisation provides support around
Personal Health Services Emotional Support Living, Learning, Working
This organisation provides support for
Children & Young People Families Parents Adults Men's Health And Wellbeing Carers Women Mental Health Issues
Regions
Bristol Bath and North East Somerset North Somerset
Is there a cost for these services?
No
Cost information

this is a free service

How can people access this service?
Self Referral
Business Hours
MondayFrom 09:00To 17:00
TuesdayFrom 09:00To 17:00
WednesdayFrom 09:00To 17:00
ThursdayFrom 09:00To 17:00
FridayFrom 09:00To 17:00
SaturdayCLOSED
SundayCLOSED
Out of hours answer machine

Primary Organisation Details

Primary Address Details

Address 1
First Floor
Address 2
Frome Town Hall
Address 3
Christchurch Street West
Town
Frome
County
Somerset
Postcode
BA11 1EB

Organisation Contact Methods

Telephone

Venue Address Details

Contact Details

Contact Name
Melissa Hillier
Job title / Position
Director

Venue Address Details

Contact Address Line 1
First Floor
Contact Address Line 2
Frome Town Hall
Contact Address Line 3
Christchurch Street West
Town
Frome
County
Somerset
Postcode
BA11 1EB

Venue Contact Methods

Telephone

Services

Helpline Details

Will calls I make to this helpline show on my bill?
N/A

Accessibility

General Accessibility

Tick here to add details of how your services is accessible to people with a physical disability.

Access Questions

Are there bus stops nearby?
Approx. distance?
100 Metres
Is there a rail station nearby?
Approx. distance?
3.2 Kilometres
Is there a car park nearby?
Approx. distance?
On site
Is there parking for disabled drivers on site or outside the building?
If so, how many spaces?
2
Is there on-street parking in close proximity to the premises?
Approx. distance?

External Access

Do the premises feature non-revolving automatic external doors?
Are external doors 900mm or more wide with flat thresholds?
Are external doors non sprung?
Is there a ramp?

Internal Access

If so, how many?
30
Is there more than one floor at the premises?
Is there a lift?
Can people with an assistance dog access the service accompanied by their dog?

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